Customer Success Manager

Posted 29 November 2022
Salary £90000
LocationLondon
Job type Permanent
DisciplineSales & Account Management
Reference1311
Contact NameTod Bamber

Job description

Referment are working with a global software provider with a great reputation across the sector who are looking for a Customer Success Manager to join their permanent team in London.

They are are looking for someone with a track record of working with buy side firms across Europe with strong OMS and PMS knowledge. The role will involve maximising client satisfaction to a mixture of large asset management firms, along with smaller hedge funds.

Key Requirements:

  • At least 3 years in a Customer Success, Client Support or Relationship Management position working closely with clients
  • Experience working for a SaaS business
  • Knowledge of the financial services sector is required, preferably on the buy-side
  • Experience working on client retention and using metrics and frameworks to increase customer satisfaction
This is a great opportunity to join a growing business with a great reputation. Apply now if you are keen to discuss the role.

Not quite right for you? Refer someone you know and be rewarded with up to £500 if your referral lands a first round interview!